Welcome to our Frequently Asked Questions page! We know you may have some questions about our custom t-shirts, tumblers, and sweatshirts, so we've put together some answers to our most commonly asked questions. If you don't find what you're looking for here, please don't hesitate to reach out to us - we're always happy to help!

Q: How do I place an order?

A: It's easy! Just head to our website and select the product you want to customize. From there, you can choose your design, color, and any other customizations you want. Once you're happy with your design, simply add it to your cart and complete your order.

Q: How long will it take to receive my order?

A: We know you're excited to receive your custom gear, so we work hard to get it to you as quickly as possible. Most orders will be processed and shipped within 5-7 business days, but delivery times may vary depending on your location.

Q: Can I return or exchange my custom item?

A: Because each item is made specifically for you, we are unable to accept returns or exchanges unless there is a defect in the product. If you have any issues with your order, please reach out to us and we'll do our best to make it right!

Q: Do you offer bulk discounts for corporate orders?

A: Yes, we do! We love working with corporate clients to create custom items for events, team building, and more. Contact us for more information at BulkOrders@misuenoscustoms.com and to receive a quote for your order.

Q: Can I use my design for my custom item?

A: Absolutely! At Mi Sueños Customs, we're passionate about bringing our customers' unique designs to life. When placing your order, simply email your design to CustomImages@misuenoscustoms.com with the order# and we'll handle the rest. However, please keep in mind that while we take great care to ensure the best quality for your custom item, there may be some variations in colors and overall quality due to the different software used. But don't worry - we'll work closely with you to make sure your design looks as close to perfect as possible. We want you to be thrilled with the final product!

Q: Can I send copyrighted pictures or files for my custom item?

A: Unfortunately, we cannot accept copyrighted materials unless you have the proper authorization or license to use them. We take intellectual property rights very seriously and want to avoid any legal issues that could arise from using unauthorized copyrighted material. However, don't worry - we offer a wide range of design options that you can customize to your liking, and we'll work closely with you to create a design that meets your vision and follows our content guidelines.

Speaking of guidelines, please note that we do not make t-shirts that are violent, graphic, or hateful in nature. We believe in creating custom products that uplift and inspire our customers, not ones that promote negativity or harm. So rest assured that when you work with us, you're getting high-quality, positive products that reflect your values and personality.

However, here are some examples of designs that may be considered violent, graphic, or hateful and may not be accepted by Mi Sueños Customs:

• Designs that depict hate symbols or promote hate speech.

• Designs that feature explicit or gratuitous violence.

• Designs that encourage or glorify illegal activities.

• Designs that infringe on copyrighted material without proper permission or licensing, such as logos or characters owned by other companies.

• Designs that discriminate against individuals or groups based on race, gender, religion, or sexual orientation.

We reserve the right to refuse any design we deem inappropriate or illegal. If you have any questions about our design policies contact us at Selene@misuenoscustoms.com.

Q: How can I get in touch with you if I have more questions?

A: We're always happy to hear from our customers! You can reach us by email at Info@misuenoscustoms.com, or by phone at (407)376-3960. We'll get back to you as soon as possible!

We hope this FAQ page has been helpful! If you have any more questions, please don't hesitate to contact us. Thank you for choosing Mi Sueños Customs for your custom needs!